Frequently Asked Questions

Viideo is a web platform that helps businesses collect customer video testimonials and UGC via a shareable link. Customers record in the browser with no app download; businesses manage campaigns in a dashboard; pricing is pay-per-recorded-video with no subscription.

Viideo lets customers record on their own devices after you share a link, instead of scheduling in-person shoots. You customize prompts, capture consent automatically, review submissions in a dashboard, and download approved videos — without hiring a crew or installing apps for your customers.

No. Viideo does not require a monthly subscription. You pay per video that is actually recorded, starting at $10 per video, or buy bundles (Growth: 30 videos for $149; Agency: 1,000 videos for $2,500).

You create a campaign, share a link, and customers record videos in their browser — no apps required. Videos then appear in your dashboard where you can review, download, and use them.

No. If you can send an email or share a link, you can use viideo.net. Create campaigns, customize prompts, and manage videos through the dashboard without technical setup.

Viideo works on smartphones, tablets, and computers in Chrome, Safari, Firefox, and Edge. Recording happens in the browser, so customers do not need to download an app.

Choose a pricing plan, create an account, and build your first campaign in minutes. Customize instructions for your customers and start collecting videos right away.

You can create three campaign types: Testimonial Campaigns for customer reviews, User Generated Share Campaigns for social sharing, and Contest Campaigns for video contests and giveaways.

Each campaign gets a unique link you can share by email, SMS, social media, or any other channel. Customers click the link and start recording immediately.

Yes. You control the questions, guidelines, and requirements customers see so submissions match what you need.

Yes. You can set a maximum number of recordings per campaign and campaign duration limits to control cost and volume.

No. Customers click your link, grant camera permission in the browser, and record — nothing to install.

Viideo works with Chrome, Safari, Firefox, and Edge. For the best experience, use the latest Chrome or Safari, especially on mobile.

You set length limits per campaign. Most campaigns work well between 15 seconds and 2 minutes, but you can choose what fits your needs.

Yes. Mobile recording is fully supported and optimized for phones and tablets as well as desktop.

Customers can contact [email protected] for help. Clear instructions appear throughout recording to reduce confusion.

There is no monthly subscription. You pay per video recorded, starting at $10 per video, or save with bundles: Growth Bundle (30 videos for $149) and Agency Bundle (1,000 videos for $2,500). You only pay for videos that are actually recorded.

All plans include consent and permission collection, dashboard access, team invites, video downloads, and 6 months of video storage. Higher-tier plans add features like unlimited campaigns, priority support, and custom branding.

Yes. Purchase more videos anytime — upgrade from Pay As You Go to a bundle, or buy additional videos as needed. No subscription commitment.

No. You only pay for videos that are recorded and submitted. Unused campaign slots do not create charges for videos that were never recorded.

All submissions appear in your dashboard first. Watch each video, add comments, approve or reject, and download the ones you want to use.

Videos stay accessible in your dashboard for 6 months from the recording date so you can review, download, and use them.

Yes. Download any video from the dashboard and upload it to your website, social platforms, or other marketing channels.

Yes. Invite team members on all plans so they can view campaigns, review videos, add comments, and help manage collections.

Videos remain in your dashboard for 6 months after recording, even if the campaign has ended.

Consent is collected automatically before submission, including permission to use the video for marketing. Consent is stored with each submission and the consent text is customizable.

Customers can review and re-record before submitting if they are not satisfied.

Yes. Video submissions and customer information are stored securely with industry-standard encryption and access controls.